How often should I get my watch serviced?
If you are going to use the vintage watch on a daily basis, you should get your watch serviced when you first get it and every couple of years there after. You shouldn't wait for your watch to stop working before servicing it any more than you would wait for your car to stop working before you would change its oil.
If you aren't going to use the vintage watch, you should have it inspected to make sure that what you got was what you thought you were going to get.
You should also immediately get your watch cleaned if the insides (movement) ever gets wet, or even if you just see moisture forming on the inside of the crystal. Don't trust the "water proofing" on vintage wrist watches, treat them like pocket watches and non-water resistant wrist watches.
Most vintage watches can be fixed, but rust is the #1 killer of watches.
How to receive an estimate for your watch repair?
You may send your watch through your preferred mail carrier. To ensure security and protection of the timeless piece please insure the item. Also, use only the name Heritage on the box to prevent knowledge of content. Don't forget to secure watches with proper packaging!
How long til I receive a repaired watch?
The first step is getting an estimate. After approval our watchmakers can repair and restore the watch within one week. We work to provide quality and timely work. Our goal is to return the watch as quickly as possible with a two week maximum. Keep in mind that part availability will play a key role in meeting this goal, therefore it is a goal, not a guarantee.
How do I check on the status of my watch?
The best way is to email, due to the fact that our time is spent working on watches. You may call to speak with someone if needed.